Amsterdam Airport Schiphol
Increasing the safety and convenience of passengers in the airport through facial recognition
Airports can be a stressful and chaotic place. With facial recognition, passengers can register their information and pass through baggage drop off, the entrance of the security check, border, and boarding without the necessity to show passport and boarding pass in all those touchpoints. As a result, passengers’ passports and boarding passes can stay safe in their bag. While at the same time, this technology allows extra security to monitor any mishaps in the airport and make sure that all passengers are safe.
This work was part of my time at Edenspiekerman with the main client of Amsterdam Airport Schiphol. As a UX designer, I worked together with a service designer, a visual designer, a full-stack developer, and a project lead. I was specifically responsible for the systemic thinking of the passenger flows, prototyped solutions, and conducted several Wizard of Oz testings on the enrollment of families to use the facial recognition service at the airport.
Interactive digital screen
3 months, June 2019 - August 2019
The user testing results and learning helped the team to secure contract extension.
Reusable and modular components accelerates the exploration and iteration process